It sounds like you haven’t been running the necessary Period/Year End updates. SAFE needs to prepare the ‘buckets’ to hold data about the current g/l period. If you don’t run the Period Update, it has no place to store that information. 1. Go to FILES|Setup|General Ledger Options 2. Change the Year to 2014 and the… Read more.

There are several reasons why comissions may not display properly on the report(s). The first thing to check is the Commission Locked column which is the rightmost column of report. If you see a ‘1’ or a ‘2’ in this column that means that the commission is locked and is not automatically re-calculated every time… Read more.

By far the most common reason this can happen is that the BackOrderPercentage Global Option is set to zero. That effectively turns this feature off. MODULE: UpdateSalesOrderStatus PARAM: BackOrderPercentage DEFAULT VALUE: 10 The default value is 10 (percent) but any value other than zero will enable the feature.