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Troubleshooting

Troubleshooting

Error 47 When Starting Or Uprading

The program indicates that I need to update my data files for a new program version, but when I proceed to do so a dialog box displays the message: Error In Data Dictionary Code (47). Program Cannot Continue… Your Data Dictionary is corrupted. Re-install the program, without installing the demonstration data, to correct the problem.

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New Program Version

The program indicates that I need to update my data files for a new program version, but when I proceed to do so the Prompt Line displays the following message, then exits: Insufficient Disk Space For File Update. Program Cannot Continue… When updating your data files, Simple Accounting saves the original data to backup files…. Read more.

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Share Violation Reading Drive…” using the program on a network.

The program displays the following message at Start-Up, then shuts down: Share Violation Reading Drive…" using the program on a network. This problem can have two causes. This first results if you have not properly loaded the DOS utility SHARE.EXE on your file server. SHARE is used by Simple Accounting to manage access to shared… Read more.

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Insufficient Disk Space To Run This Program

The program displays the following message at Start-Up, then shuts down: Warning. Insufficient Disk Space To Run This Program Simple Accounting checks for at least 1 MEG of free disk space before starting. The program doesn’t actually require that much free disk space to begin; this safety feature is included in order to avoid any… Read more.

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Google GMail Support

You can use Ollie and SAFE with Google GMail. However with Ollie you must be sure to configure your On-Line Options for each Customer in the proper manner. Specifically: The On-Line Option ContentTransferEncoding must be left blank. The Port must be set to 465 You must use SSL.

Posted In: How Tos (Procedures), Miscellaneous Issues, Ollie

PDF Template Variables Not Appearing In Preview

If you are experiencing problems with your PDFs not properly displaying the user’s variables, there are usually two areas: 1. The design of the FDF. You must make certain that the PDF Form is set up with the proper field names  given in your Ollie Admin Guide. This alone accounts for 90% of the issues… Read more.

Posted In: Troubleshooting

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