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Troubleshooting

Troubleshooting

I can’t seem to enter a valid password at various points

Passwords are case-sensitive. If part of your password is in lower-case letters, check to see if you have the <CapsLock> key active.

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I entered the wrong code in a character field, how do I blank out the field?

Press Ctrl/Y to blank out the entire field, or Ctrl/T to delete only the characters to the immediate right of the cursor.

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I need to enter 20,000 in a Quantity field, but the field will only accept numbers up to 9999.999

Since you will most often be costing and pricing on a per thousand basis, enter the value the same way and enter ‘M’ in the U/M. So if you need to order 20,000 labels, enter 20.000 in the Quantity field and M in the U/M field.

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I entered the wrong number in a numeric field and now I can’t seem to correct it

Press <Home> to move to the far left of the field, and re-type the proper value. For whole numbers, you may simply type the number, with only the decimal point. The trailing zeroes will automatically be included by the program.

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I can’t seem to save any records. Whenever I press [Ok] the cursor moves to a date entry control in the window

Most data entry windows have one or more controls which are required. This means that the record cannot be saved until something is entered into each required control. You will not be able to save a record until all such fields are completed in the window.

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I can’t move from the current data entry field on to the next one by pressing

Many data entry fields require that you enter a certain value before you can exit that field. For example, you can’t enter a invalid date such as 13/32/91 in a date field. Others require that you enter something, that is, you can enter anything you want, but you may not leave the field blank. Press… Read more.

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