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Troubleshooting

Troubleshooting

Troubleshooting PDF Documents

Cleaning Up PDF Documents Not all PDF files are created equal. The way in which a PDF document is generated makes a difference, and PDFs generated by third party tools in particular can vary in quality. PDF documents can also become corrupted. To check how the file was created: In Acrobat 6, select File >… Read more.

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Window Won’t Open

Occasionally you may click on a menu to open a window and nothing happens. The program doesn’t ‘crash’; it seems stuck. One cause is that the window is actually open, but is beyond the screen. This usually happens when an Employee has logged in from two separate machines which have very different screen sizes with… Read more.

Posted In: Troubleshooting

I Am Unable To Save A Record When I Press OK

When you press [Ok] to save a record of any type, the program checks each field to make certain it has a valid entry. The cursor will be placed on the first field that is invalid in any way. Since Version 7.0. If the field is the ID for the record, the field can no… Read more.

Posted In: Troubleshooting

The Dialer will not dial my phone numbers

First, check that you have selected the proper communications port for the Auto-Dialer in SETUP|User Options. If that is properly set, go to the Windows Control Panel Device Manager and check the status of your modem; the problem is most likely in your Windows set up, or with your hardware.

Posted In: Troubleshooting

When I send faxes from my desktop, they appear to send but get stuck in the Outbox

You will need to run the utility DelFix which is included with WinFAX. Here’s how: Click Start, point to Find and choose Files or Folders. The Find dialog box appears. Choose the drive on which you installed WinFax from the Look In drop-down list. In the Named field, type… REBUILD.BAT …then click [Find Now]. Windows… Read more.

Posted In: Troubleshooting

After deleting the items from a transaction, the transaction seems to disappear

All Simple Accounting transactions are automatically deleted as a whole when there are no more line items. That is why we recommend care in deleting all line items until you are certain that the transaction is unneeded.

Posted In: Troubleshooting

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