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Troubleshooting

Troubleshooting

Cannot Print Invoices for Tagged Selections

I cannot print customer invoices in the Sales Order Browse for a number of tagged invoices. However, I can print other forms. I can also print one invoice at a time. The customer(s) you are trying to print invoices for a set up for Summary Billing. You can only print invoices one at a time… Read more.

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Print Preview Works, But No Output From Printer

When I print in Simple Accounting, the Print Preview appears, but when I click the Print icon to send to the printer, nothing appears. Sometimes I also get the following message: Error Writing to Device: LPT1 Can you print from other applications? If the answer is ‘No’, you need to press [Start], then [Settings], then… Read more.

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Bar Codes are not printing or regular characters print where a bar code should be on a label or envelope

Check to see that you have installed the USPS PostNet and Code 3 of 9 bar code fonts included with Simple Accounting. These must be installed using the Windows Font Installation utility. See Installing Bar Code Fonts for instructions on how to do this.

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Documents and reports are not printing with the correct date or time

Check the current date and time in the Calendar. If the Calendar does not indicate either the correct date or time, go to the Windows Control Panel to reset the system date and time. Simple Accounting uses your computer’s internal clock to set the proper date and time. If your system displays these incorrectly each… Read more.

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My report did not print the records in the expected order

If the report allowed you to select the order of display from the Sort Window, check the heading of the report to see if you didn’t select the wrong Sort Order, by mistake. If this report does not allow you to select the Sort Order, an index file is probably corrupt. Running the Re-Index utility… Read more.

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The program will not allow me to select a printer for printing

Simple Accounting automatically checks the status of the selected printer port before allowing you to print. If a problem is indicated when selecting a printer port, check to see that the printer is turned on, is on-line and that the printer cable is securely attached at both the computer, and printer, ends. If you are… Read more.

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