Frequently Asked Questions
What about technical support?
One of our primary goals is to avoid technical support calls if at all possible. Because many, if not most, support calls shouldn’t happen in the first place. Either the program is too hard to use, does not function properly, or is not documented accurately. So we take a pro-active approach by making our documentation complete and our programs very reliable.
That said, when you need help, you need help. So our people know what they are talking about and are eager to assist. After all, the forms business is complicated and you aren’t being paid to be a computer expert.
Check out Technical Support page for complete information on all our support options, including our Remote Support Service subscription which provides free quarterly software updates.