Support
Quality People + Quality Options = Quality Support!
A system without great support isn’t much of a system! We provide you with options you need to insure that you’ll get up and running fast, and stay running smooth for many years ahead.
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Documents
Get supplemental documentation in PDF format.
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Downloads
Get the latest updates, patches and technical support documents for all the products we sell!
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Training
Learn how you can become a true Forms Expert with On Site Training from our dedicated instructors!
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Newsletters
Find even more information, including tips and tutorials by reading back issues of News From The Suntower™
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Tutorials
Check out our video tutorials for step by step procedures!
Support Options
Self-Support
You can get instant answers to the vast majority of questions you will need to install, use and troubleshoot our products right here.
- If you’re new to Simple Accounting start the answers to the most asked about issues may be found in our Troubleshooting Guide!
- For step by step instructions on many common tasks, consult our list of How Tos!
- For comprehensive help on all procedures search using our latest On-Line Documentation.
- If you are having a problem or questions not covered here, registered customers can use our Support Ticket System for a fast response from one of our dedicated support technicians.
- And of course, at any time, if you have comments about anything we do, use our Contact Form. We promise a timely response to all inquiries.
Paid Support
But you also want a variety of price/availability options. So we provide several ways to get the help you need:
- Voice: (206)-878-0578 Monday through Friday, 8 a.m. to 6 p.m. or Saturday 10 a.m. to 3 p.m. PST. There is no charge for routine calls under three minutes in length. Longer calls are billed to your RSS support subscription.
- Fax: (206)-428-6035. There is no charge for a fax back response to most questions.
Subscribe to our Remote Support Service®;. RSS allows us to connect to your system directly to walk you through procedures, schedule on-line training sessions and troubleshoot problems in real time. This is by far the best way to support Simple Accounting! You probably won’t need RSS often, but when you do, it’s good to know you have it! We feel very strongly about this service, and evidently so do our customers: ninety five percent of our subscribers renew RSS year after year!
