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Frequently Asked Questions

  • What software do I need to run Ollie on my own web server?

    • Ollie
    • SAFE!
    • A Microsoft Windows Server and IIS.
    • A fixed IP connection to the internet, preferably with your own domain name.
    • A software program which allows you to create PDF form-fillable documents such as Adobe Acrobat®.
  • How much disk Space will If you’re already using SAFE, the answer is likely ‘not much’. The Ollie scripting actually takes be required?

    Almost no disk space. What will take up disk space are all the image files you will load for your customers. Therefore, you can accurately gauge your space requirements by totaling the number of bytes in all the PDFs, GIFs and JPGs you’ll be using for all your customers.

  • Can Users see each others orders?

    Each user sees only his/her own orders. Only users designated as Administrators for a particular Site may have access to all orders from that customer. Further customization may be achieved using Simple Accounting Security Extensions

  • Can Users see a preview of what they are ordering?

    Yes! You may link a graphic to every product (both full-size and thumb-nail). Plus, on Imprinted Orders, users can view an Adobe Acrobat PDF of their item which includes their merged data, including specs and imprinting on screen!

  • What about other types of files?

    You can also link products to many other types of files, such as Adobe Acrobat PDFÒ files. This allows users to view important documents and print them on demand.

  • Can Users download or print documents?

    Yes.

  • How many Users can run Ollie simultaneously?

    By default, 50. If you need more than 50 simultaneous users, additional user licenses are available from Suntower Systems. Note, however, that the maximum number of simultaneous users also depends greatly on the performance of your web server.

  • Is there a way to hide various Main Menu options such as Reports and Stock Orders altogether?

    Yes. If the User has no reports enabled then the Reports menu link will not be available. Likewise, if the User has no Products which they are allowed to order, then the Order New Stock menu link is also invisible.

    Linking Reports and Products to Users is done in the SAFE Contacts/Users Browse.

  • How is Ollie configured. Who decides which Users can do what?

    Since Ollie is essentially a ‘front-end’ for SAFE, configuration of Users and Administrators is initially done for you by your Distributor Administrator. After that, Users may be added by your SA.

  • What about security? Could someone break into our site?

    Ollie may be installed on your Intranet and subject to all your in-house security requirements. Only Port 80 is used for data transmission and no applets are transferred to end-user desktops. If the Ollie server computer is to be kept separate from the SAFE server, a connection is necessary between these two machines, but again, this can be part of your Intranet and does not need to be exposed to any external Internet traffic.

    Optionally, Ollie can use the Secure Sockets Layer (SSL) found on most Web servers. This is the encryption standard of the industry. It prevents unauthorized users from intercepting your data off the net. Your Processor can also implement data encryption to SAFE data files to prevent users from copying Ollie or SAFE data to other computers.

  • Can we customize the look and feel of our web site?

    To a very large extent the answer is ‘yes’! In order to keep Ollie economical, many features of Ollie are pre-configured to meet the needs of the widest variety of Users. However, many aspects of Ollie are modifiable to taste using standard HTML and style sheets. These include:

    • Color schemes and fonts
    • Logos and graphics
    • All function icons
    • Imprint Order Templates
    • The language presented to users

    Additionally, custom programming is available for more specialized needs.

  • Can we present links to other on-line ordering systems, such as office supplies?

    Yes. We provide a complete XML specification for electronically transferring orders from most providers. There are pre-defined links for leading companies such as United Stations and Boise Cascade. Additional links can be installed to accommodate virtually any modern e-commerce system.

    You can also provide static links to other sites from within Ollie using a custom HTML include file. (This lets you add links, graphics and text to the Main Menu screen.)

  • Can we prevent some users limit Users to only the functions they need.

    Absolutely! As described above, there are many tools your System Administrator can use to from accessing Ollie while still allowing them access to general information?

    At the most basic level, each menu choice and report may be enabled or disabled by User ID. Further, each User may be configured to review only orders from their own Cost Center.

    Additional limits on ordering may also be imposed, including:

    • Product Category
    • Order Quantity of a particular item
    • Dollar amount per item
    • Dollar amount per order
    • Dollar amount per time period
Last Revision: 11.12.2012
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