When I click on any of the Help items from the , nothing happens. This can sometimes happen if you are using Simple Accounting on a network due to a long-standing bug in Windows. There are a three workarounds: In Windows make sure you set your workstation’s PATH to include the network location of SAFE…. Read more.

You generate a PDF from a report and it appears blank. Typically this will occur when you are running Simple Accounting via Terminal Services, Remote Desktop or Citrix. There is always a small time-delay between when Simple Accounting passes off the report to the server to create the PDF. If there is a failure to… Read more.

Press Ctrl-Alt-W. Simple Accounting can save the size and position of each for each Employee. This option is enabled in User Options. However, there can be a problem. If you have this enabled and you switch monitors or you log in on another machine with a different sized monitor, this sizing information stored in your… Read more.

If you are having trouble connecting to Simple Accounting via a remote control application (such as LogMeIn™ or GoToMeeting™) here are a couple of things to keep in mind: Remember that you are a database user regardless of where you are connected. If you are not licensed for the multi-user version of Simple Accounting you… Read more.

A very common issue we see in attempting to use Terminal Services (also known as Remote Desktop) is that many anti-virus programs and routers will by default block port 3389. This must be open and forwarded to the terminal server (the machine you wish to connect to) in order to connect.

It sounds like you haven’t been running the necessary Period/Year End updates. SAFE needs to prepare the ‘buckets’ to hold data about the current g/l period. If you don’t run the Period Update, it has no place to store that information. 1. Go to FILES|Setup|General Ledger Options 2. Change the Year to 2014 and the… Read more.