Support
Quality People + Quality Options = Quality Support!
What do you want from tech support? Answers. Fast. If you need to communicate, you want the person you reach to know what they are talking about. That is why everyone at Suntower Systems knows Simple Accounting. Inside and out. There is no such thing as a ‘junior tech’ here.
A system without great support isn’t much of a system! We provide you with options you need to insure that you’ll get up and running fast, and stay running smooth for many years ahead.
Education
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Get supplemental documentation in PDF format.
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Get the latest updates, patches and technical support documents for all the products we sell!
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Learn how you can become a true Forms Expert with On Site Training from our dedicated instructors!
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Find even more information, including tips and tutorials by reading back issues of News From The Suntower™
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Check out our video tutorials for step by step procedures!
Support Options
Self-Support Options
- If you’re new to Simple Accounting start the answers to the most asked about issues may be found in our FAQ: Troubleshooting Guide!
- For comprehensive help on all procedures search using our latest On-Line Help.
- Or use our Contact Form for a fast response to your question.
Paid Support Options
But you also want a variety of price/availability options. So we provide several ways to get the help you need:
- Voice: (206)-878-0578 Monday through Friday, 8 a.m. to 6 p.m. or Saturday 10 a.m. to 3 p.m. PST. There is no charge for routine calls under three minutes in length. Longer calls are billed to your RSS support subscription.
- Fax: (206)-428-6035. There is no charge for a fax back response to most questions.
- Remote Support Service™: Subscribe to our yearly RSS service contract(including a free copy of award-winning Close-Up™ communications software). This service allows us to actually run your software on your machine, from our offices, via remote control. This is by far the best way to support SAFE. It allows us to handle problems first hand. We can provide on-line training sessions and solve tough problems fast. You won’t use RSS often, but when you do, it’s good to know you have it! We feel very strongly about this service, and evidently so do our customers: ninety five percent of our subscribers renew RSS year after year!