Home » Troubleshooting » Ollie



Troubleshooting PDF Documents

Cleaning Up PDF Documents Not all PDF files are created equal. The way in which a PDF document is generated makes a difference, and PDFs generated by third party tools in particular can vary in quality. PDF documents can also become corrupted. To check how the file was created: In Acrobat 6, select File >… Read more.

Posted In: Troubleshooting

Google GMail Support

You can use Ollie and SAFE with Google GMail. However with Ollie you must be sure to configure your On-Line Options for each Customer in the proper manner. Specifically: The On-Line Option ContentTransferEncoding must be left blank. The Port must be set to 465 You must use SSL.

Posted In: How Tos (Procedures), Miscellaneous Issues, Ollie

PDF Template Variables Not Appearing In Preview

If you are experiencing problems with your PDFs not properly displaying the user’s variables, there are usually two areas: 1. The design of the FDF. You must make certain that the PDF Form is set up with the proper field names  given in your Ollie Admin Guide. This alone accounts for 90% of the issues… Read more.

Posted In: Troubleshooting



How Can We Help?

Other Ways To Reach Us

Sending your message. Please wait...

Thanks for sending your message! We'll get back to you shortly.

There was a problem sending your message. Please try again.

Please complete all the fields in the form before sending.


Add this topic to your list of favorites?