When I attempt to run a Query, I get an ‘Error 90’ message followed by ‘No Sort Option specified.’ This can happen if the Sort Option is invalid, ie. it refers to a field in the database which does not exist. Most often this is because the option was misspelled. Try this: Determine the Module… Read more.

Occasionally you may click on a menu to open a window and nothing happens. The program doesn’t ‘crash’; it seems stuck. One cause is that the window is actually open, but is beyond the screen. This usually happens when an Employee has logged in from two separate machines which have very different screen sizes with… Read more.

First, check that you have selected the proper communications port for the Auto-Dialer in SETUP|User Options. If that is properly set, go to the Windows Control Panel Device Manager and check the status of your modem; the problem is most likely in your Windows set up, or with your hardware.

You will need to run the utility DelFix which is included with WinFAX. Here’s how: Click Start, point to Find and choose Files or Folders. The Find dialog box appears. Choose the drive on which you installed WinFax from the Look In drop-down list. In the Named field, type… REBUILD.BAT …then click [Find Now]. Windows… Read more.

You can use Ollie and SAFE with Google GMail. However with Ollie you must be sure to configure your On-Line Options for each Customer in the proper manner. Specifically: The On-Line Option ContentTransferEncoding must be left blank. The Port must be set to 465 You must use SSL.