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Miscellaneous Issues

Help System Does Not Work

When I click on any of the Help items from the , nothing happens. This can sometimes happen if you are using Simple Accounting on a network due to a long-standing bug in Windows. There are a three workarounds: In Windows make sure you set your workstation’s PATH to include the network location of SAFE…. Read more.

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Browse Boxes Show No Data Or All -1s!

Press Ctrl-Alt-W. Simple Accounting can save the size and position of each for each Employee. This option is enabled in User Options. However, there can be a problem. If you have this enabled and you switch monitors or you log in on another machine with a different sized monitor, this sizing information stored in your… Read more.

Posted In: Troubleshooting

Trouble Connecting Via Web-Based Remote Control

If you are having trouble connecting to Simple Accounting via a remote control application (such as LogMeIn™ or GoToMeeting™) here are a couple of things to keep in mind: Remember that you are a database user regardless of where you are connected. If you are not licensed for the multi-user version of Simple Accounting you… Read more.

Posted In: Troubleshooting

Trouble Connecting To Terminal Services

A very common issue we see in attempting to use Terminal Services (also known as Remote Desktop) is that many anti-virus programs and routers will by default block port 3389. This must be open and forwarded to the terminal server (the machine you wish to connect to) in order to connect.

Posted In: Troubleshooting

Your Customer Aging is not in balance with G/L A/R

When running a Period Update You may see the above warning. The message means that your Customer Aging report does not match the G/L balance for the controlling Accounts Receivable account. Normally, the total of your customer aging should match your G/L A/R balance. Similarly the total of your vendor aging should match your G/L… Read more.

Posted In: Troubleshooting

Invalid Filter Option

When I attempt to run a Query, I get an ‘Error 90’ message followed by ‘Bad Or Invalid Filter Option specified.’ This can happen if the Filter Option is invalid, ie. it refers to a field in the database which does not exist. Most often this is because the option was misspelled. Try this: Determine… Read more.

Posted In: Troubleshooting



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