Articles
Troubleshooting
The Dialer will not dial my phone numbers
First, check that you have selected the proper communications port for the Auto-Dialer in SETUP|User Options. If that is properly set, go to the Windows Control Panel Device Manager and check the status of your modem; the problem is most likely in your Windows set up, or with your hardware.
When I send faxes from my desktop, they appear to send but get stuck in the Outbox
You will need to run the utility DelFix which is included with WinFAX. Here’s how: 1. Click Start, point to Find and choose Files or Folders. The Find dialog box appears. 2. Choose the drive on which you installed WinFax from the Look In drop-down list. 3. In the Named field, type… REBUILD.BAT …then click [...]
After deleting the items from a transaction, the transaction seems to disappear
All Simple Accounting transactions are automatically deleted as a whole when there are no more line items. That is why we recommend care in deleting all line items until you are certain that the transaction is unneeded.
I can’t seem to enter a valid password at various points
Passwords are case-sensitive. If part of your password is in lower-case letters, check to see if you have the <CapsLock> key active.
I entered the wrong code in a character field, how do I blank out the field?
Press Ctrl/Y to blank out the entire field, or Ctrl/T to delete only the characters to the immediate right of the cursor.
I need to enter 20,000 in a Quantity field, but the field will only accept numbers up to 9999.999
Since you will most often be costing and pricing on a per thousand basis, enter the value the same way and enter ‘M’ in the U/M. So if you need to order 20,000 labels, enter 20.000 in the Quantity field and M in the U/M field.
